FAQs

Enterprise

How can I convince my boss to buy Tempo Planner?

How do you justify the benefits of using Tempo Planner for JIRA to your boss when resources may be tight? This letter template will provide you with some key points that you may want to highlight to help make the conversation with your boss a successful one. Sample letter to convince your boss to buy Tempo.

Is Tempo Planner compatible with JIRA Data Center?

Yes, Tempo Planner is JIRA Data Center compatible along with our other Tempo suite of add-ons. With Atlassian’s JIRA Data Center compatibility, Tempo delivers flexibility, high availability, and preformance at scale, ensuring that our largest enterprise customers are not without our mission-critical time tracking, planning, budgeting, and portfolio management solutions. If you’re interested in learning more […]

Can I upgrade my Tempo Enterprise license to a higher user tier?

Yes.  You can upgrade your Tempo license at any time.  The upgrade process is very simple, and all of your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed.  This will override any existing maintenance period. The cost of upgrading your Tempo license is calculated by prorating your […]

Can I upgrade my license to a Tempo enterprise-sized license?

Licenses are available for 500 users, 2,000, 10,000 users, and 10,000+ licenses for JIRA Server. Tempo is also compatible with JIRA Data Center for the largest JIRA customers. You can upgrade your Tempo license at any time.  The upgrade process is very simple, and all of your data is preserved. Upgrades include 12 months of software […]

Can I try out a Tempo enterprise-sized license for free?

Sure you can. You can register for an evaluation through the Atlassian Marketplace. To generate an evaluation license key or to extend your evaluation, simply log into my.atlassian.com. From there, click on ‘New Evaluation License’ and follow the instructions to associate your Server ID. A new evaluation license will be generated that you enter into your download […]

Do you offer enterprise-level academic licenses for Tempo?

Yes. Qualified academic institutions receive a 50% discount on our licenses for JIRA Server. You can complete an online Purchase form through Atlassian to determine if you qualify to purchase at this discount on the Marketplace. The following organizations are eligible for an Academic License: Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, […]

How do maintenance and renewals work for Tempo Enterprise?

Tempo licenses for JIRA Server customers at the enterprise-level tiers and for JIRA Data Center are treated the same as other annual license maintenance renewals. Maintenance licenses are available for purchase through the Atlassian Marketplace. Long-term bundled licenses purchases with pre-paid maintenance are also availble there. Please see our Licensing and Pricing FAQ for more […]

Where can I buy a Tempo enterprise-sized license?

Tempo offers 500 user, 2,000 user, 10,000 user, and 10,000+ licenses for JIRA Server.  Tempo licenses are compatible with JIRA Data Center for the largest JIRA customers. available on the Atlassian Marketplace. If you aren’t currently supported by the Marketplace because you are located in India, you can purchase our Enterprise licenses directly through us.

How is a user defined?

A JIRA user is any user that can log into JIRA. Anonymous users may also be granted access and do not count against license totals. A Tempo user must be a JIRA user and be a member in a group that is selected in Tempo Users and Groups configuration.