FAQs

Licensing and Pricing

How can I get an extension of my downloaded Tempo product evaluation?

You can extend your Server add-on trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you’ll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in […]

Where can I buy a Tempo Starter License?

10-user Tempo starter licenses are available for JIRA Server, and can be purchased on the Atlassian Marketplace: Try or Buy Tempo Timesheets for JIRA Server Try or Buy Tempo Planner for JIRA Server Try or Buy Tempo Folio for JIRA Server Try or Buy Tempo Books for JIRA Server

What should I do if my usage grows beyond 10 users?

You will need to purchase a license that supports the number of users you require and matching your JIRA user tier. All of our products are available for free evaluation, purchase, upgrade, and renewal through the Atlassian Marketplace: Try or Buy Tempo Timesheets for JIRA Server and JIRA Cloud Try or Buy Tempo Planner for JIRA Server and […]

What happens at the end of my first year of usage?

To continue receiving software updates and to have access to our technical support, you will need to purchase a new starter license or select a license tier that better suits your needs. The license holder will be contacted by email prior to the expiration of the included software maintenance period, to serve as a reminder. This […]

How long is a starter license valid for?

The license is a perpetual license and includes 12 months of software maintenance (updates and support) for a full year. When purchasing a starter license, you can purchase additional years of software maintenance  for up to 3 years. You can also upgrade or renew your starter license at any time, up to a maximum of […]

What is a starter license?

A Tempo starter license: Is a perpetual license for the install/JIRA Server version. Must be used with a JIRA Server starter license. Can be purchased on the Atlassian Marketplace. Includes 12 months of full Tempo support and maintenance. Are acceptable for commercial use on a single server. Supports a limited number of users only; you cannot […]

Do you offer starter licenses for Tempo products?

Yes. 10-user starter licenses are available for JIRA Server on the Atlassian Marketplace. Please note that you must have a 10-user JIRA starter license to use a Tempo starter license as well. Please also note that all proceeds from our $100 starter licenses (for Tempo Timesheets, Tempo Planner, and Tempo Folio) go to a charitable contribution to Room to […]

Where can I buy a Tempo Timesheets Cloud subscription?

You can now buy Tempo Timesheet for JIRA Cloud directly through the Atlassian Marketplace. Monthly subscriptions are now available, starting at $10 per month for 10 users. Discounts are available for annual subscriptions. Tempo Planner for JIRA Cloud will be made available in the very near future. 1.  Try Tempo Timesheets for JIRA Cloud There are two […]

What should I do if our team’s needs have outgrown our license? Can I upgrade?

Tempo Starter Licenses are not upgradeable. You will need to purchase a commercial license that supports the number of users you require. This is inline with Atlassian’s Starter License policy. You can find additional information on the pricing of our products on the Tempo Timesheets products page, the Tempo Planner products page, or the Tempo Books […]

Can I get a refund for my Tempo Starter License?

Given the charitable nature of the monies collected from Starter Licenses, we are unable to offer refunds or exchanges for Starter License purchases. Please ensure that your Tempo Starter License is compatible with the JIRA license in use.

Should I buy a $100 Starter License or get an evaluation license instead?

If the Starter License is sufficient for your needs, then you should go ahead and buy it. However, if you are evaluating Tempo for deployment in a production environment that requires more users or functionality, then we recommend using a free 30-day evaluation license. This lets you try our products with a larger number of […]

How are license upgrades prices calculated?

You can upgrade your Tempo license from a lower tier to a higher tier at any time. Annual upgrades include 12 months of maintenance, commencing from the date payment is processed. This will override any existing maintenance period. Tempo Timesheets for JIRA Server The price to upgrade from a lower to a higher license tier is […]

When and why do I need to renew my Tempo Timesheets license?

Tempo Timesheets for JIRA download For those with a valid Tempo Timesheets license, support for your add-on stops twelve months after the initial purchase date of your Tempo license. You are also no longer able to update to new versions. While renewal is entirely optional, you must renew your license to continue to maintain access […]