FAQs

Tempo Folio

Where can I find information on getting started with Tempo Folio?

You can find information in our Getting Started FAQ. You can also take a look at our wiki documentation on Getting Started. You can find training and product overview videos, tutorials, and webinars on our Training page. We post tips of the month on our blog, and you can also find other Tempo Folio information there. […]

Is Tempo Folio compatible with JIRA Data Center?

Yes, Tempo Folio is JIRA Data Center compatible along with our other Tempo suite of add-ons. With Atlassian’s JIRA Data Center compatibility, Tempo delivers flexibility, high availability, and preformance at scale, ensuring that our largest enterprise customers are not without our mission-critical time tracking, planning, budgeting, and portfolio management solutions. If you’re interested in learning more […]

How can I get an extension of my downloaded Tempo product evaluation?

You can extend your Server add-on trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you’ll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in […]

Where can I buy a Tempo Starter License?

10-user Tempo starter licenses are available for JIRA Server, and can be purchased on the Atlassian Marketplace: Try or Buy Tempo Timesheets for JIRA Server Try or Buy Tempo Planner for JIRA Server Try or Buy Tempo Folio for JIRA Server Try or Buy Tempo Books for JIRA Server

What level of support do I get with a Tempo starter license?

As a Tempo customer, you have full access to our dedicated support service on all Tempo licenses, including starter licenses. Your license includes 12 months’ of software maintenance and support. All proceeds from starter licenses are donated to the fantastic charity, Room to Read. Please note that the same amount of the proceeds donated to Room to Read […]

What should I do if my usage grows beyond 10 users?

You will need to purchase a license that supports the number of users you require and matching your JIRA user tier. All of our products are available for free evaluation, purchase, upgrade, and renewal through the Atlassian Marketplace: Try or Buy Tempo Timesheets for JIRA Server and JIRA Cloud Try or Buy Tempo Planner for JIRA Server and […]

What happens at the end of my first year of usage?

To continue receiving software updates and to have access to our technical support, you will need to purchase a new starter license or select a license tier that better suits your needs. The license holder will be contacted by email prior to the expiration of the included software maintenance period, to serve as a reminder. This […]

Where do I access my Tempo starter license?

Tempo Folio Starter Licenses for JIRA Server are available through the Atlassian Marketplace. You can access your account information through your my.atlassian.com account. Try or Buy Tempo Timesheets for JIRA Server Try or Buy Tempo Planner for JIRA Server Try or Buy Tempo Folio for JIRA Server Try or Buy Tempo Books for JIRA Server

What is a starter license?

A Tempo starter license: Is a perpetual license for the install/JIRA Server version. Must be used with a JIRA Server starter license. Can be purchased on the Atlassian Marketplace. Includes 12 months of full Tempo support and maintenance. Are acceptable for commercial use on a single server. Supports a limited number of users only; you cannot […]

Will Tempo plugins make my JIRA application slower?

Yes, it’s possible, although unlikely, as Tempo products have been optimized for large scale use. We aim to make Tempo products work as seamlessly and painlessly as possible to avoid any issues, but it’s important that you learn all you can about our products. To that end, you’re welcome to try Tempo’s products hassle free and […]

What is an Atlassian add-on?

An add-on is a piece of software that enhances another software application, but usually cannot run independently of it; it typically adds new features or functionality to the initial software application. Tempo products work with Atlassian’s JIRA platform to provide a seamless way to connect your organization’s activities and report on them. Tempo products are […]

How do I get an account on Marketplace so I can buy or try Tempo?

You log into Atlassian Marketplace with the same account that you use for MyAtlassian. If, for any reason, you don’t have a MyAtlassian account, you can create one and then log into the Atlassian Marketplace, where you can try or purchase Tempo’s products. All of our products are available for free evaluation, purchase, upgrade, and […]

Do you offer starter licenses for Tempo products?

Yes. 10-user starter licenses are available for JIRA Server on the Atlassian Marketplace. Please note that you must have a 10-user JIRA starter license to use a Tempo starter license as well. Please also note that all proceeds from our $100 starter licenses (for Tempo Timesheets, Tempo Planner, and Tempo Folio) go to a charitable contribution to Room to […]

Is Tempo Folio available for JIRA Cloud?

Not yet, but we are working on offering this solution as soon as possible. In the meantime, we encourage you to take a look at our painless time tracking and reporting add-on for JIRA, Tempo Timesheets, which is available for JIRA Cloud.

How can I convince my boss to buy Tempo Folio?

How do you justify the benefits of using Tempo Folio for JIRA to your boss when resources may be tight? This letter template will provide you with some key points that you may want to highlight to help make the conversation with your boss a successful one. Sample letter to convince your boss to buy Tempo Folio.

What enterprise features are available for Tempo Folio?

Tempo Folio offers a number of enterprise features for the largest JIRA customers, including: Intuitive UI JIRA Data Center compatibility Data visibility control Cross-project views Roll-up of data on the portfolio level Easy import and export of data Robust API with documentation

Can I customize the overview screens in Tempo Folio?

You have various options when it comes to customizing overview screens in Tempo Folio. You can: Add wiki-style comments in every sections of the Overview screens. Comments are assigned a visibility level and their history is preserved for future reference in Steering Committee Reports. Add custom fields to your folios and have that extra information […]