FAQs

Tempo Timesheets

Is Tempo Timesheets compatible with JIRA Data Center?

Yes, Tempo Timesheets is JIRA Data Center compatible along with our other Tempo suite of add-ons. With Atlassian’s JIRA Data Center compatibility, Tempo delivers flexibility, high availability, and preformance at scale, ensuring that our largest enterprise customers are not without our mission-critical time tracking, planning, budgeting, and portfolio management solutions. If you’re interested in learning more then […]

How can I get an extension of my downloaded Tempo product evaluation?

You can extend your Server add-on trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you’ll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in […]

Where can I buy a Tempo Starter License?

10-user Tempo starter licenses are available for JIRA Server, and can be purchased on the Atlassian Marketplace: Try or Buy Tempo Timesheets for JIRA Server Try or Buy Tempo Planner for JIRA Server Try or Buy Tempo Folio for JIRA Server Try or Buy Tempo Books for JIRA Server

What level of support do I get with a Tempo starter license?

As a Tempo customer, you have full access to our dedicated support service on all Tempo licenses, including starter licenses. Your license includes 12 months’ of software maintenance and support. All proceeds from starter licenses are donated to the fantastic charity, Room to Read. Please note that the same amount of the proceeds donated to Room to Read […]

What should I do if my usage grows beyond 10 users?

You will need to purchase a license that supports the number of users you require and matching your JIRA user tier. All of our products are available for free evaluation, purchase, upgrade, and renewal through the Atlassian Marketplace: Try or Buy Tempo Timesheets for JIRA Server and JIRA Cloud Try or Buy Tempo Planner for JIRA Server and […]

What happens at the end of my first year of usage?

To continue receiving software updates and to have access to our technical support, you will need to purchase a new starter license or select a license tier that better suits your needs. The license holder will be contacted by email prior to the expiration of the included software maintenance period, to serve as a reminder. This […]

How long is a starter license valid for?

The license is a perpetual license and includes 12 months of software maintenance (updates and support) for a full year. When purchasing a starter license, you can purchase additional years of software maintenance  for up to 3 years. You can also upgrade or renew your starter license at any time, up to a maximum of […]

Where do I access my Tempo starter license?

Tempo Folio Starter Licenses for JIRA Server are available through the Atlassian Marketplace. You can access your account information through your my.atlassian.com account. Try or Buy Tempo Timesheets for JIRA Server Try or Buy Tempo Planner for JIRA Server Try or Buy Tempo Folio for JIRA Server Try or Buy Tempo Books for JIRA Server

What is a starter license?

A Tempo starter license: Is a perpetual license for the install/JIRA Server version. Must be used with a JIRA Server starter license. Can be purchased on the Atlassian Marketplace. Includes 12 months of full Tempo support and maintenance. Are acceptable for commercial use on a single server. Supports a limited number of users only; you cannot […]

What is the Atlassian Marketplace?

Atlassian provides the Atlassian Marketplace to connect add-on developers to customers with a unified purchasing experience. The Marketplace experience makes it easy for users to manage and renew their licenses. If you have or are interested in a Tempo license, you can now evaluate our license(s) for free there. You can also purchase, manage, renew, […]

Will Tempo plugins make my JIRA application slower?

Yes, it’s possible, although unlikely, as Tempo products have been optimized for large scale use. We aim to make Tempo products work as seamlessly and painlessly as possible to avoid any issues, but it’s important that you learn all you can about our products. To that end, you’re welcome to try Tempo’s products hassle free and […]

What is an Atlassian add-on?

An add-on is a piece of software that enhances another software application, but usually cannot run independently of it; it typically adds new features or functionality to the initial software application. Tempo products work with Atlassian’s JIRA platform to provide a seamless way to connect your organization’s activities and report on them. Tempo products are […]

How do I get an account on Marketplace so I can buy or try Tempo?

You log into Atlassian Marketplace with the same account that you use for MyAtlassian. If, for any reason, you don’t have a MyAtlassian account, you can create one and then log into the Atlassian Marketplace, where you can try or purchase Tempo’s products. All of our products are available for free evaluation, purchase, upgrade, and […]

Do you offer starter licenses for Tempo products?

Yes. 10-user starter licenses are available for JIRA Server on the Atlassian Marketplace. Please note that you must have a 10-user JIRA starter license to use a Tempo starter license as well. Please also note that all proceeds from our $100 starter licenses (for Tempo Timesheets, Tempo Planner, and Tempo Folio) go to a charitable contribution to Room to […]

Will Tempo Folio work with other Tempo products?

Yes. Tempo Folio offers the option to use JIRA’s work logs to determine actual human resource costs and revenues. Since Tempo Timesheets populates JIRA’s work logs, whatever time you log through Tempo Timesheets will be automatically be reflected in Tempo Folio. To activate JIRA’s work logs synchronisation, check the Synchronise with the JIRA Worklogs option in the […]

Can I upgrade my Tempo Enterprise license to a higher user tier?

Yes.  You can upgrade your Tempo license at any time.  The upgrade process is very simple, and all of your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed.  This will override any existing maintenance period. The cost of upgrading your Tempo license is calculated by prorating your […]

Can I upgrade my license to a Tempo enterprise-sized license?

Licenses are available for 500 users, 2,000, 10,000 users, and 10,000+ licenses for JIRA Server. Tempo is also compatible with JIRA Data Center for the largest JIRA customers. You can upgrade your Tempo license at any time.  The upgrade process is very simple, and all of your data is preserved. Upgrades include 12 months of software […]

Can I try out a Tempo enterprise-sized license for free?

Sure you can. You can register for an evaluation through the Atlassian Marketplace. To generate an evaluation license key or to extend your evaluation, simply log into my.atlassian.com. From there, click on ‘New Evaluation License’ and follow the instructions to associate your Server ID. A new evaluation license will be generated that you enter into your download […]