FAQs

Trials

How can I get an extension of my downloaded Tempo product evaluation?

You can extend your Server add-on trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you’ll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in […]

Can I try out a Tempo enterprise-sized license for free?

Sure you can. You can register for an evaluation through the Atlassian Marketplace. To generate an evaluation license key or to extend your evaluation, simply log into my.atlassian.com. From there, click on ‘New Evaluation License’ and follow the instructions to associate your Server ID. A new evaluation license will be generated that you enter into your download […]

Where can I find help on getting started with Tempo Timesheets?

If you’re using Tempo Timesheets for JIRA Server, please take a look at our Getting Started FAQ. If you’re using Tempo Cloud, you can view our Cloud FAQ for more information. You can also take a look at our wiki documentation on Getting Started.

How can I try Tempo for JIRA Cloud?

Tempo for JIRA Cloud evaluations are available through the Atlassian Marketplace.  Please note that when signing up for a Tempo for JIRA Cloud evaluation, you will be asked to register your payment information, and will be charged for a new subscription at the end of this 30-day period unless you opt out. This is meant to avoid any disruption […]

I’m using JIRA 4 download. Can I try Tempo?

If you’re using an older version of JIRA, we recommend upgrading to a later version. If you install Tempo through the UPM, it will automatically download only the latest version compatible with your JIRA version (recommended). If you wish to install Tempo manually through the Marketplace. Please refer to the version history to establish if […]

How can I try Tempo for JIRA Server?

You can evaluate Tempo for JIRA Server directly from the Atlassian Marketplace. Admins can enable a tempo trial directly from their UPM using my.atlassian.com. You can also sign up for a trial on Tempo’s Marketplace page. If you’re using an older version of JIRA (4.1 or lower) you should update your JIRA version or contact us […]

My country is not supported by the Marketplace. What can I do?

Atlassian is working diligently to get more countries on board and fully supported by the Marketplace as quickly as possible. However, if you are located within a country not currently supported by the Marketplace, you can purchase, renew, or upgrade your Tempo license (for JIRA Server or Cloud) directly through us. Alternatively, you can purchase or try […]

Can I get an extended trial period once my 30-day trial has lapsed?

Yes. We’re following Atlassian’s policy regarding extensions of add-on license evaluations obtained through Atlassian’s Marketplace. You can extend your evaluation license through the Marketplace. You can generate a new evaluation license key on the Tempo add-on’s Atlassian Marketplace page and copying that license key into the manage add-on screen in the product’s Administration section. Alternatively, if you […]