FAQs

Troubleshooting

Why is there a time difference between my JIRA worklog and my Tempo worklog?

This is a known difference between Tempo Timesheets and JIRA. The default time stamp for time logged through Tempo is midnight on the date according to the user’s time zone. However, if the user has customized the time stamp and set a specific time then it may result in a miscommunication with JIRA’s servers. This is […]

My license key is not working. What should I do?

There are a few things that might be causing this: 1. Incorrect placement of license key The sale of license fees is now handled through the Atlassian Marketplace. However, there are exceptions and for those users we suggest they turn to our international Partners program for help in purchasing the license, or contact our Support team directly. Customers who […]